Tuesday, May 15, 2018

GH CAN Leadership / GH Sub-COC Committee 4/18/2018


Greater Hartford Coordinated Access Network
Sub-COC and CAN Leadership Committee Agenda
Wednesday, April 17th, 2018



In Attendance:
Brian Baker - South Park Inn
Sonia Brown - CRT
Kara Capobianco - Dept of Jousing
Crane Cesario - DMHAS, CRMHC
Stephanie Corbin - Mercy Housing and Shelter
Sarah DiMaio - Salvation Army Marshall House
Fred Faulkner - The Open Hearth
Louis Gilbert - ImmaCare
Mollie Greenwood - Journey Home
Lauren Fair - Salvation Army
Tina Ortiz - CRT
Diane Paige-Blondette - My Sisters' Place
Amy Robinson - US Dept of Veteran Affairs
Iris Ruiz - Interval House
Barbara Shaw - Hands On Hartford
Rebekah Lyas - ImmaCare
Steve MacHattie - Mercy Housing and Shelter
Niya Solomon - Journey Home
Daniel Langless - Beacon Health Options
Janette Hernandez - Catholic Charities
Zoe Schwartz - CRT


CT BOS COC Items – most of what we cover here is what was discussed in the CT BOS meeting.
1. NOFA Timeline Per SNAPS Quarterly Calls
       HUD is hoping to have the NOFA ready for release in May 2018.
·        HUD has always said May or September, and the NOFA often actually comes months and months after.  They put out a registration for COCs.  It impacts folks because any folks who get HUD funds, even through ESG and not the COC.

2. State of Connecticut, 2017-18 Action Plan for Housing and Community Development http://www.ct.gov/doh/lib/doh/draft_ap_17-18.pdf
• Please see CT BOS minutes for more information

3. HMIS Updates
a) System Performance Measures – see p. 3
·        This includes things like time to data entry, and data quality.
·        There’s a deadline of May 18th.  There are some details on page 3 of the agenda.  Some of these data areas we are performing better than the national average, in others we aren’t.  Our application has always scored very high.  Because CT BOS standards are often higher than HUD’s standards, some of our programs have suffered because evaluation metrics don’t always fit well with the programs being scored. 

4. HIC / PIT Data -Nearly complete, to be submitted on time.  In the summer we should discuss this in the summer.
Agencies that have programs outside of the City of Hartford need to be doing the PIT outside of Hartford.

5. Previously discussed CT BOS Topic:
1.      CT BOS representation
2.      Reaching Home Structure – Reaching Home is the campaign to end homelessness in CT.  It’s led by PSC, and is largely funded by Melville Charitable Trust.  They are trying to help guide the full array of activities working towards ending homelessness.  In the past it was like there were two parts, and now CT BOS falls under the umbrella of Reaching Home.  As we talk about that structure, when folks are talking about the Reaching Home campaign, the campaign sometimes gets disconnected from the campaign activities.    This year’s advocacy days was a little bit more in line.
3.      Renewal Evaluations, Reallocations and New Funding application
a.      We discussed this last time.  All of the grants that we have receive scores, and sometimes the scoring is weird.  In the past, sometimes when providers ran APRs it didn’t match the APRs the consultants were pulling.  We’re working on improving that process.  If you have HUD money, you should pay attention to the appeals process.  The minutes are very thorough.  If you need the minutes and want them, let Crane know and she’ll forward them.
b.      Reallocations – this year, if there is new money, BOS COC will accept applications for PSH, RRH, and Services Only.  If there’s a big application for additional funds, some SSO funds may be attached to support legacy S+C programs, which did not have services historically.  Services only could supplement these programs.
                                                                        i.     Another thing we talked about was with the innovation of having Sarah’s PSH case manger has shown some gaps in the system.  It’s another thing they’re looking at. 
                                                                       ii.     Some of the older RRH programs were not funded at the same services level.  Another thing that’s being looked at is if there are some RRH programs that could benefit from other service provision for RRH. 
                                                                      iii.     Is there a dollar amount at this point?  We don’t know of one. 
                                                                      iv.     The other thing to consider is reallocation, which can be a very frightening prospect to a grantee.  They’re trying to look at it in a moderate way.
1.      Crane thinks of it in two ways.  There are under performers who are sending folks back to HUD.
2.      There are other programs that are small units, there are issues with property management. There are also sometimes administrative management of grants issue.   

4.      New CT BOS email process – register your email at www.ctbos.org – CT BOS is changing their email process.
5.      Under Reaching Home there are a lot of workgroups, one is a Data Needs Assessment Sugroup.  There’s also a RRH group.  There’s also a family group.  We’re trying to figure out how to get everyone on the same page with so many working parts.  If CT BOS says you need to move folks out of RRH after 6 months, we are being vocal about the challenge with that. 

Greater Hartford CAN Leadership Items
1.      Cold Weather Planning for 2018-2019
a.      Two hours ago the City contacted Salvation Army to see if they were willing to continue.
b.      Salvation Army is surprised the city asked again.
                                                    i.     The census of the homeless reflects everyone in a warming center as being unsheltered, not sheltered.
                                                   ii.     For next year, we need to have a place for people to sleep.
c.      The building we had this year couldn’t accommodate where people could sleep.
d.      The city has asked for a list of needs from the Salvation Army to figure out what would be needed to keep things going.
                                                    i.     Does it make sense to have it in the same location?
                                                   ii.     Triage didn’t seem as effective as in past years and there was a lot of replication of activities between triage and the warming center.  There were too many steps in the process for clients. 
e.      The Warming Center was extremely busy, and there were many nights that they were over capacity and had to turn folks away. 
                                                    i.     The Warming Center tried to refer out to other warming centers, but other cities were not pleased with that.
                                                   ii.     If we were over capacity, we would place the first folks who showed up at the warming center. This was in an effort to eliminate incentives for showing up late.
                                                  iii.     We need to look at if the motel nights were higher this year than in years past. 
                                                  iv.     The Warming Capacity went over, and the overflow went to 130% utilization, and many folks were staying in the lobby at the Marshall House. 
                                                   v.     In addition there was consistent and strong communication between the CAN and the Salvation Army. 
                                                  vi.     It would be great to have a subcommittee to go on planning together.
                                                vii.     Crane asked what the capacity was for air mattresses in that building.  It was 9 people in air mattresses. 
                                               viii.     A lot of folks showed up, thinking there was a bed option, and would self-resolve once there was an option for beds. 
                                                  ix.     HUD says they’re unsheltered if they aren’t in beds. 
                                                   x.     Brian Baker indicated that from South Park Inn’s perspective, Salvation Army went above and beyond this year.  This year seemed to be one of the smoothest winters.  Sarah would be interested in seeing the change in shelter capacity from last winter.
                                                  xi.     Fred wants to second what Brian said, The Open Hearth had a very smooth winter
                                                xii.     The program itself, Sarah loved.  It’s extremely hard to have really good staff in low-paying temporary position.  Staffing was one of the biggest challenges. 
1.      The program wouldn’t be workable without a coordinator at Rikka’s skill level.  It would also be impossible without having a highly skilled case manager in that position.
                                               xiii.     Barbara noted that from the view of Hands On Hartford's soup kitchen, the option to better serve women was tremendous. 
                                               xiv.     We need to be able to open earlier and close later.  The work starts on it now.  The City needs to be able to provide staffing to focus on this earlier.
                                                xv.     If we did it the same way with chairs, it would be great to be able to track how many people came to Diversion and compare the number of people who just stayed. 
                                               xvi.     If we go to these goals, year round utilization was up, women had a place to go.  If we nix triage in the future we could open earlier. 
1.      Sarah requested a small committee to work on this. 
a.      South Park Inn, Hands On Hartford both volunteered to assist, we’ll ask at Operations too.

2.      Shelters Accepting Adult Couples – Sarah DiMaio
a.      With the Emergency Shelter Learning Collaborative that all shelters have been involved in, SAMH has looked at ways to be lower barrier to accept people.  In the warmer months, SAMH has had a large number of vacancies in the warmer months.  At the warming center we had many adult couples who were opting to stay outside rather than separate in year-round shelters.  It would need to change the shelter priority list a little. 
b.      Is anyone else looking to serve adult couples? 
c.      Sarah wanted to put it on the radar of everyone.  SAMH is also looking to add a pet-friendly room.
d.      Diversion center is already screening by couple, individuals, families with children. 
e.      Journey Home needs to add the checkbox options of individual shelter, family shelter.  Couples could be added as a family.  A lot of the family serving shelters get caught up with “our mission is serving families with children”.  As a CAN we could make a determination. 
                                                    i.     Any families with children who were unsheltered would be a higher priority for openings than all-adult households, or families where only the head of household is unsheltered.

3.      Housing Matching Update: Prioritization after CH, Inter-CAN Referrals – Mollie Greenwood
a.      Lisa has a process to identify vacancies, will identify if there are folks who aren’t eligible in Hartford, she’ll notify the other CANs.  She’ll hear back from other areas. 
b.      Ethically we want to have folks who are most CH into buildings.  PSH always needs to go to folks who have that most significant disability. 
c.      Please reiterate with staff – disabling conditions will always be required for PSH.  Staff need to be comfortable having those frank conversations.  If they are disabled that’s a different conversation. 
d.      If need be, we could pull other subsidies for other folks.  Kara could work at her level to pull state subsidies to help folks who are not willing to get documentation of a disability.
e.      Property Management has been a challenge, as sometimes the only eligible households have been denied by property management companies.  Diane Paige-Blondette said that she could assist if this was happening in MSP buildings.

4.      City of Hartford ESG Allocations – Lionel Rigler
a.      We did this a few weeks ago, but needed to revise because of CRT’s overflow beds being reflected, and we determined not to include any overflow beds. 
b.      Lionel would like to try and move this along, because we’re trying to get this to city council within a couple of weeks.
c.      We don’t know what the ESG Allocation is.  We’re assuming a slight reduction, which may or may not be the case.    
d.      The only further discussion would be it would be nice to move a little towards more performance measures rather than just beds or bed utilization.  The only exit we’re using is Permanent Exits. 
                                                    i.     Cathy mentioned that most shelters are participating in the Emergency Shelter Learning Collaborative.  Collectively we might come up with some outcomes. It would be good to revisit it after we’ve gone through that process. 

5.      HOME Funding for Security Deposits – Mollie Greenwood
a.      Security Deposit Guarantee Program is now opened up to anyone entering PSH.  Folks need to be literally homeless going into PSH. 
b.      Make sure if you’re housing folks who aren’t the first target population that you get that letter in the file, Journey Home can prepare a letter documenting that there were no eligible members of the target population to fill a vacancy.

6.      Statewide CAN Leadership/ Progressive Engagement – Crane Cesario
a.      Progressive Engagement is the reinvigorated DyPri group.  We’re working to manage what our resources are.  How do we anticipate how much RRH and PSH we have, and how to we work to help folks become resilient and see what their options are. 
b.      Crane’s very concerned about making progress when there’s a lot of push and a lot of pull. 
c.      There’s some pressure around CT HMIS, and Steering Committee is being pushed to look at strategy, rather than being the traditionally operational entity it has been. 

7.      GH CAN Shelter and Housing Data – Mollie Greenwood
                                                    i.     See p.2
1.      To see that there are 32 families reporting to be unsheltered is extremely low.  We want to make sure that we’re only marking folks as unsheltered if they’ve identified a lobby stay.  Kara wants us to make sure we’re cleaningup the shelter waitlist. 
2.      Is there a way to distinguish between sheltered vs. unsheltered children if the HOH is unsheltered.  If the families are adding folks to WL, if they’re seomeone who’s literally homeless, there should be an immediate enrollment to shelter.  Nobody is coming in with homelessness from last night. 
a.      We’ve been directing folks to go to Marshall House.
                                                                                                                i.     We need to identify a new mechanism for the families on the list.  Mollie, follow up with Kara and Stephanie and Sarah.  We need to get the WL eliminated for families.  Be ready to talk next week. 
                                                   ii.     Households with Income
                                        
8.      Future Agenda Items?
9.      PIT and HIC should be discussed in the summer at a sub-COC meeting. 

10.   Announcements
a.      CCEH’s Annual Training Institute will be held on May 17, 2018 at the CT Convention Center.  Register at www.cceh.org
b.      Next Semi-Annual Meeting for CT BOS will be held June 15, 2018
c.      John Ferrucci retired after 36 years.  SPI’s new interim ED will join us next time.
d.      CDBG Small Cities – funding – Enfield submitted a LOI.
e.      Interval House flooded – they may be reaching out to try and manage this process because there’s a ton of folks who need to identify a safe place to stay and may need shelter beds. 
11.  GH CAN Housing Data
Data Element
Number
Notes
Chronically homeless households housed in 2015
102
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2016
211
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2017
179
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2018
32
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Total Chronically homeless households housed in GH CAN
524

Verified Chronic Matched
34

Verified Chronic Not Yet Matched
0
We currently have 0 chronic verified clients who have not yet been matched to housing.
Potentially Chronic Refusers
2

Verified Chronic Refusers
1

Potentially Chronic Matched
11
These households did not disclose a disabling condition, and are matched to various programs.
Not Chronic Matched
31

Potentially Chronic Not Yet Matched
27
Right now we believe 27 households have the chronic length of homeless history, but none of these individuals have their homeless and disability verifications completed.
Individuals - Active – Not Matched
470
This is Enrolled in CAN
Families – Active – Not Matched
23
This is Enrolled in CAN
12.   
13.  SmartSheet Shelter Priority List Data
Individual Men
Individual Women
Families
201 Unsheltered or in Cold Weather Placement
62 Unsheltered or in Cold Weather Placement
31 Unsheltered or in Cold Weather Placement
274 Total
100 Total
55 Total








System Performance Measures

• SPM are due to HUD 5/31/18 via HUD HDX
• It was noted that it is very important that reps are bringing data back and getting SPM on sub-CoC agendas to review the data.
• HUD is suggesting that CoCs resubmit last year’s SPM as additional guidance and updates were provided on how to ensure those data are accurate.
• BOS performance on draft 2017 SPMs compared to national data reported by HUD at the recent NAEH conference is as follows:

o Length of time homeless – National median: 40 days; average: 100.  BOS median – 51 days and average 123 days.
o Exits to permanent housing from ES, TH, and RRH – National: 44% and BOS: 33% o Median Increase in income for Stayers – National: 20% and BOS 35% o Median Increase in income for leavers – National: 36% and BOS 48% • Total annual number of persons homeless in CT BOS has gone down over the last year.
       It was reported that 1000 people in CT BOS PSH have never shown up in HMIS before.  It was noted that these people should have shown up in HMIS prior to PSH through outreach or ES programs.

f/u: CCEH will provide information on the 1000 people so that the CoC and agencies can better understand the situation.

f/u: HI to send providers CCEH instructions on how to improve data quality.

       Longitudinal System Analysis (LSA) will be replacing the AHAR.  HUD will be providing more information by September.
       CCEH provided tips on how to ensure that the CoC has the most accurate data possible:
·        Street outreach needs to exit people
·        Run and review shelter utilization report
·        Run Data Quality reports


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