Thursday, October 24, 2019

Oct. 16, 2019 GH CAN Leadership Meeting Notes






  1.  Welcome and Introductions

       Sofina Begum - Journey Home

       Yoshi Bird - South Park Inn

       Sonia Brown - CRT

       Letticia Brown-Gambino - Chrysalis Center

       Kara Capobianco - Department of Housing

       Crane Cesario - DMHAS

       Sarah DiMiao - Salvation Army Marshal House

       Lauren Fair - Salvation Army Marshall House

       Fred Faulkner - The Open Hearth

       Heather Flannery - Interval House

       Alexis Gaynor - Journey Home

       John Lawlor - The Connection

       Rebekah Lyas - ImmaCare

       Elijah McFolley - The Open Hearth

       Lionel Rigler - City of Hartford

       Tyeisha Saffold - CRT EH Shelter

       Sharon Redfern - Cornerstone

  1. Career Pathways Program Presentation – Roy Mainelli, Journey Home

       Successful 5 year program that Journey Home would like to continue to grow by training prospective employees for trade jobs

       In the past 5 years 50 plus people have been employed through this employment program

       The Open Hearth has been a big participant of the program

       Hartford Foundation for Public Giving would like to continue to fund and support the growth of the program

       Right now there are 14 positions with 5 companies open, the Career Pathways Employment Program would like to open the opportunity to all CAN members to encourage clients to join the program

       3 month vetting process for selecting candidates

  1. Cold Weather Update – Sarah Dimaio

       Opening date for Willie Ware Warming Center will be December 1st with a possible closing date of March 31st

       The Warming Center will have up to 20 front line employees

       Salvation Army Marshall House has started to interview for positions and is hoping to hire

       The Salvation Army Marshall House Overflow Shelter will have 23 beds for families and 4 dedicated beds for single women

       Salvation Army Marshall House is recruiting churches in the area to host one night a week to open capacity, they have reached out to 7 churches with the possibility of 3 of them coming on board.

       This year at the Warming Center, there will not be a case manager. However, diversion appointments will be done on site to divert as many clients as possible. Immacare will provide one FTE to assist with diversion

  1. Shelter Report Out on Progress in Changing the Narrative to be Strength-based – South Park Inn, McKinney, Salvation Army, YWCA, East Hartford Shelter, Open Hearth

       McKinney, YWCA, and South Park Inn were not present for the discussion

       East Hartford Shelter reported that they are training their staff to focus their conversations to be more about housing; having the clients consider housing options with family/friends, shared housing, or roommate situations (doubled-up safe)

       Open Hearth is encouraging staff to engage in a casual conversation with clients more often. Staff is having a 2nd “Diversion” conversation with clients, to explore options to self-resolve.

       Shelters are working on training their staff on how to engage with clients to help them get out of the shelters

       The Salvation Army changed job descriptions about a year ago. It is now mandatory for all staff to complete (3) NAEH webinars per month. Each client has a housing plan, which are kept in the front office so that each shift has access to the housing plan. Each shift has been given assignments, specifically to search for housing resources/listings.

       Report out on Potentially Chronic clients – shelters, outreach programs

       Some shelters have reported that many of the clients are missing Disability Verification

       The Open Hearth has reported that all 4 of their Potentially Chronic clients have or are receiving support. Two of their clients have moved on to permanent based housing, one of their clients has a Disability verfication, and one is difficult but they are receiving the support they need from Open Hearth.

  1. Homeless Outreach Gap/Issues

       Evening outreach is still needed but Salvation Army is planning on hiring two full time employees dedicated to outreach

       Salvation Army plans to do night time outreach 3 days a week for about 6 weeks; Staff will only canvass the community to surveys in order to capture demographics and last zip code

       Teams of 3 people will be going out from 6pm to 11pm to verify clients

       Alexis is forming a volunteer group to do outreach after hours- date to be determined based on doodle poll that was sent out by Alexis

  1. PIT Update – Crane Cesario and Alexis Gaynor

       2020’s PIT count will be held on January 22nd in the morning from 5 am to 7am

       HUD CoC grants require organizations provide at least one volunteer for PIT

       PIT office hours to be determined

  1. Updates and Next Steps on Local Strategies on Long Stayers in Shelter – Stephanie Corbin, Sarah Dimaio, Rebekah Lyas, Barbara Shaw, Crane Cesario, Lisa Quach

       All shelters need to report on the changes they are implementing for more strength based results

       Trainings to come soon with CSH collaborative training focusing on race and equity

  1. New Agenda Items

       Wiping Smart Sheets clean in preparation for Cold-weather

       Proposal: No longer having diversion staff add people to shelter-waitlist. Outreach will canvass, verify, and add to the waitlist. 

  1. Announcements


Monday, October 21, 2019

GH CAN Operations Committee Agenda 10/16/19

Operations Agenda
Wednesday, October 16, 2019 2:30-3:30 PM
My Sisters’ Place 76 Pliny St. Hartford, CT

1.  Welcome and Introductions
  • Nimo Ahmed - Salvation Army
  • Sofina Begum - Journey Home
  • Tahira Buff - ImmaCare
  • Crane Cesario - CRMHC,DMHAS
  • Carmen Cespovalle - CRT McKinney
  • Latoya Fitzwilliam - Salvation Army
  • Heather Flannery - Interval House
  • Alexis Gaynor - Journey Home
  • Kelly Gonzales - Salvation Army
  • Amanda Gordon - Journey Home
  • Abigail Kelly - Hands on Hartford
  • Rebekah Lyas - ImmaCare
  • Elijah McFolley - The Open Hearth
  • Andre McGuire - CRT/ McKinney Shelter
  • Denise Mitchell - ImmaCare
  • Teresa Nieves - Chrysalis Center
  • Holly Hodgson - Salvation Army
  • Chris Venable - Journey Home 

2.  Clients in Jeopardy of Losing Housing
       PB #214040/221447 - Itzel (Chrysalis absent)
  • One person at risk of losing housing is getting certificate back to find housing; Per Crane, John Mack will get his certificate back after DMHAS reviewed case. 

3.  Coordinated Entry
a.  Proposed Shelter Waitlist Wipe (Starting fresh for warming center)
  • Proposed plan to wipe waitlist for shelters and start new when the warming center opens December 1st
  • The goal is to wipe SmartSheets before December 1st to start with a new list
  • Some questions and concerns from the team were:
    • What happens if we accidently remove those who are verified homeless?
    • Can the list be archived before purging?
    • When will Diversion staff stop adding clients to waitlist? 
    • Will the Diversion staff receive advance notification? - Diversion team will be notified far in advance before they can stop adding to SmartSheets. Leadership will be meeting with the Diversion staff to clarify roles.
  • A vote was taken by the Operations Team that determined that the list can be wiped but we must archive the current waitlist
b.  Refusal of shelter due to safety reasons
          i. Protocol (Remove or not)
  • If a client expresses that they can not go to a certain shelter because they feel unsafe CAN should be selecting “Refuse - Safety/Special Reason” in SmartSheets. They will be considered for the next shelter.
         ii. Documentation in Smartsheets on shelter waitlist
  • CAN can select “Refuse - Safety/Special Reason” in SmartSheets and include in the notes column what the exact reason is, examples can be that the area is a trigger, there is someone who stays at the shelter that they may have problems with, etc. 

4.  Cold Weather Updates – Sarah and/or Kelly
  • Warming Center in Hartford is expected to open on December 1st through March 31st
  • Salvation Army is in the process of hiring part time staff for the Warming Center, they are expecting for trainings for new hires to start in November
  • Salvation Army has reached out to seven churches in Hartford to have them host families and single women one night per week for larger capacity, so far three churches have been in contact with the Salvation Army to be possible hosts.
  • The City of Hartford would like to designate the Warming Center for Hartford residents. 
  • Warming Center will have onsite CAN appointments available for clients to divert them if possible.

5.  Leadership Updates
  • Strength focused trainings to occur soon.
  • Point In Time (PIT) planning in progress, PIT team is looking for volunteers.
  • For the first time Central CAN will be doing the PIT count in the morning like Greater Hartford from 5am to 7am. 


 6.  Youth Updates 

  • YHDP is implementing a new program with HUD and DOH to help youth couples and individuals under the age of 25
  • Navigators can work with youth and CCEH
  • There are a total of 16 youth beds (12 at the Connection, 4 at Salvation Army)
  • Youth cannot be on shelter waitlist until they are verified as unsafe or doubled up/unsafe.