Friday, July 21, 2017

GH CAN Leadership 6/28/17

Greater Hartford Coordinated Access Network
Leadership Agenda
Wednesday, June 28th, 2017

In Attendance:
Brian Baker – South Park Inn
Steve Bigler – Community Renewal Team
Crane Cesario – DMHAS
Cat Damato - CRT
Sarah DiMaio – Salvation Army Marshall House
Fred Faulkner – The Open Hearth
Rosemary Flowers – My Sisters’ Place
Lou Gilbert – ImmaCare
Mollie Greenwood – Journey Home
Andrea Hakian – CHR
Dave Martineau – Mercy Housing
Barbara Shaw – Hands On Hartford
Cathy Zeiner – YWCA
Lauren Fair – Salvation Army
John Lawlor – The Connection
Justine Couvares – The Chrysalis Center


1.      Self-Discharge from Shelter vs. Provider Discharge – Lou Gilbert

a.      Following up on DOH’s presentation a few months ago about encouraging shelters only to discharge households who are violent or engaging in illegal behavior, Lou reached out to DOH seeking guidance around timeframes for when a client can be considered to have self-discharged.  The Department encouraged Lou to bring it up as a question for the CAN to discuss.
                                                    i.     Lou reported that ImmaCare will soon be eliminating their curfew, and as a result are doing a review of all their policies related to discharges.
                                                   ii.     At Columbus House, in New Haven, a client is considered to have self-discharged if they do not show up for a shelter bed two nights in a row. 
1.      Salvation Army Marshall House uses two nights of no-call, no-show to determine a self-discharge as well.
                                                  iii.     Crane’s suggestion was to agree that setting a threshold of two nights with no word from the client as a reasonable time-frame for a client’s absence to be considered and recorded as a self-discharge.  The committee agreed that a two day timeframe seemed reasonable if shelters chose to adopt it.
1.      This is not a CAN-wide policy, and other shelter providers can use their own discretion to identify how many nights a bed will be held before a shelter determines that a client has self-discharged. 
2.      Some shelters may continue to operate with a policy that one night of no-call, no-show will be determined as a self-discharge.  There was agreement that ultimately the goal is to make sure that beds are being made available to those who need them the most with as few delays as possible.

2.      Chair Position Opening – Crane Cesario
a.      No individuals have volunteered to take on the new role of serving as a chair for the GH CAN Leadership committee yet.
                                                    i.     In general, the meeting notes and materials are prepared by Journey Home staff, but it’s important to have someone who can help move the meeting forward, and ensure that we’re making decisions in this group.
b.      Crane proposed the idea of merging the existing Hartford sub-COC meetings with CAN Leadership meetings starting in July.  We have seen the evolution of meetings in the last few years, with a lot of items that overlap with the work of the CAN. 
c.      The group voted to begin holding the Hartford sub-COC meetings as a part of the second GH CAN Leadership meeting each month. 

3.      Shelter Acceptance of Households with Disabilities (service animals, oxygen tanks) – Mollie Greenwood
a.      In some areas of the state there have been issues with households who have service animals or oxygen tanks or other accommodations for disabling conditions not being admitted to emergency shelters.  If folks are being denied access to shelter because of disabilities, it can turn into a discrimination issue.  HUD has guidance on when service animals and other therapeutic support animals should be accommodated by shelter and housing programs.
                                                    i.     We will revisit this issue at the next meeting.

4.      Subcommittee Updates and Assistance Needed
a.      Crane suggested that we reconsider the formatting of these subcommittee reports to more succinctly demonstrate issues and requests for assistance or guidance from different subcommittees
b.      Diversion Specialists p.1
                                                    i.     Diversion Specialists requested that Leadership visit the Diversion Center to get a feel for the daily activities.
c.      Outreach p.2
                                                    i.     The Outreach Committee is trying to create a comprehensive list of outreach services provided to help clarify when and how to refer to certain outreach workers.  There has been a lot of confusion around appropriate referrals.
d.      RRH Matching p.3
                                                    i.     The RRH committee is still facing trouble housing households with utility bills, and is continuing to struggle with availability of furnishing for apartments.
e.      Coordinated Exit: Families p.4
                                                    i.     Utility arrears and availability of larger bedroom sizes continues to pose challenges.
f.       Coordinated Exit: Individuals p.5
                                                    i.     Nobody has stepped up to chair this committee in the absence of Tenesha.


5.      Cold Weather Updates – Lou Gilbert
a.      The City has met with representatives and still has not provided an update on the ordinance that requires cold weather accommodations at a certain threshold.  A location for a winter No Freeze has not been identified by the city.

6.      GH CAN Housing Data – see p.2
a.      Verification of Chronic Homelessness - Mollie Greenwood
                                                    i.     Journey Home distributed a list of households who are currently in shelter who appear to have the chronic length of homeless history, but who do not yet have disabling condition verification forms and/or homeless verification forms completed.  In Greater Hartford, the vast majority of potentially chronic households turn out to meet the chronically homeless criteria, so if one of these households is residing in your shelter, please connect with Lisa Quach to discuss where they are in terms of document readiness. 


7.      Announcements
a.      Hands On Hartford is working on planning the Day of Sharing and Caring and needs lots of help planning and pulling off the event.  If you’re interested, please contact swalker@handsonhartford.org
b.      Salvation Army is offering an Anti Human Trafficking Training at Capitol Region Mental Health Center Thursday, 9/28 from 1-4 PM




GH CAN Housing Data
Data Element
Number
Notes
Chronically homeless households housed in 2015
102
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2016
211
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2017
106
This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Total Chronically homeless households housed in GH CAN
419

Verified Chronic Matched
44

Verified Chronic Not Yet Matched
7
We currently have 7 chronic verified clients who have not yet been matched to housing.
Potentially Chronic Matched
6
These households did not disclose a disabling condition, and are matched to RRH programs.
Potentially Chronic Not Yet Matched
42
Right now we believe 42 households have the chronic length of homeless history, but none of these individuals have their homeless and disability verifications completed.










GH CAN Operations 6/28/17

Greater Hartford Coordinated Access Network
Operations Agenda
Wednesday, June 28th, 2017


In Attendance:
Alicia Akers, CRT
Steve Bigler, CRT
Crane Cesario, CRMHC, DMHAS
Justine Couvares,  Chrysalis Center
Tylon Crump, SSVF, CRT
Rochelle Currie, The Connection
Cat Damato, CRT
Sarah DiMaio, Salvation Army Marshall House
Fred Faulkner, The Open Hearth, 
Kelly Gonzalez, CRT
Je'Naya King, PATH, CHR
Klaudia Lobeska, EHFS, CRT
Ryan MacDonough, InterCommunity
Andre McGuire, McKinney, CRT
Malika Nelson, CHR
Maureen Perez, McKinney, CRT
Heather Pilarcik, South Park Inn
Luz Serrano, ImmaCare
Wendy Walker, McKinney, CRT


1.      Welcome and Introductions
a.      Leadership Updates – Mollie Greenwood
a. Mollie says shelters are working to establish their internal policies for when a client will be considered to have self-discharged from shelters, and what period of time shelters will hold a bed for a household.
b. Crane says leadership is concerned about the outcomes for clients who are leaving shelter.
c. Mollie says leadership discussed sub-COC meetings merging with the CAN Leadership meetings.
            d. Mollie says they discussed about the subcommittee reports
e. Mollie says they discussed about clients in shelters who may be chronic, but are missing certain documentation.
2.      Case Conferences – Fred Faulkner
a.      Fred said that he would like to tour all the shelter agencies in order to get a better understanding of each agency.
b.      Fred says Dave from South Park Inn is concerned about missing documentation of when transferring a client from one shelter to a different shelter.
c.      Fred says when person is transferred to a shelter both agencies will get an email to confirm the transferring of clients.

d.     135024

e.      43851

      f.    78289

3.      InterCommunity Presentation – Ryan MacDonough
a.      Ryan says they have two offices located in Hartford and East Hartford
b.      East Hartford has a children's section for clients to bring their children when they have an appointment
c.      Ryan says they have a detox program and they have a benzo detox as well.
d.      Ryan says they have a call center when contacting their direct number.
e.      Clients are able to walk in appointments on the same day and clients can be able to see other service providers as well.
f.       Ryan says they will be working with the East Hartford schools as well and provide mobile crisis for the East Hartford area.
g.      Ryan says they do not have a pediatrician in their program yet.
h.      Ryan says they have basic needs beds as well in East Hartford.
i.       If any providers need InterCommunity to do disabling condition form for a client to contact Ryan.

4.      Coordinated Exit:
a.      Recently Housed – Lisa Quach
b.      Standards for Marking Unsheltered on BNL – Lisa Quach
a. Lisa says during Outreach meetings committee discusses about clients who are currently unsheltered and is verified by an outreach worker.
b. Lisa asks how long should a client be on the unsheltered list.
c. Heather asks what is the difference of being on the unsheltered list.
i. Lisa says this unsheltered list is to keep track of clients who are currently unsheltered and client who are unsheltered that refuse to go into shelter.
d. Lisa will wait for seven days until she removes a client from the unsheltered list.
e. Wendy asks if there is a way to track clients on HMIS when they are unsheltered.
f. Crane suggests to contact Beau Anderson to see if he can help
c.      Removal from BNL – Lisa Quach

5.      Coordinated Entry:
a.      Shelter Priority List Training - Steve Hurley

6.      Announcements
a.      Hands On Hartford and a number of community partners are working on planning the Day of Sharing and Caring, and needs lots of help planning and pulling off the event.  If you’re interested in assisting, please contact swalker@handsonhartford.org
b.      Salvation Army is offering an Anti Human Trafficking Training at Capitol Region Mental Health Center Thursday, 9/28 from 1-4 PM
c.      The time for the Rapid ReHousing Matching Meetings has changed- Rapid ReHousing matching will now begin at 1:15 PM and go until 2:45 PM.





GH CAN Housing Data
Data Element
Number
Notes
Chronically homeless households housed in 2015

This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2016

This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Chronically homeless households housed in 2017

This includes clients housed through GH CAN programs as well as through other subsidies or independent housing
Total Chronically homeless households housed in GH CAN


Verified Chronic Matched


Verified Chronic Not Yet Matched

We currently have 10 chronic verified clients who have not yet been matched to housing.
Potentially Chronic Matched

These households did not disclose a disabling condition, and are matched to RRH programs.
Potentially Chronic Not Yet Matched

Right now we believe 43 households have the chronic length of homeless history, but none of these individuals have their homeless and disability verifications completed.


Wednesday, June 21, 2017

GH CAN Operations 6/14/17

Greater Hartford Coordinated Access Network
Operations Agenda
Wednesday, June 14th, 2017

Attended: Janet Bermudez, Crane Cesario, Roger Clark, Tylon Crump, Rochelle Currie, Catherine Demato, Sarah DiMaio, Fred Faulkner, Angel Fernandez, Mollie Greenwood, Kelly Gonzalez, Amber Higgins, Steve Hurley, Gerilyn Maciel, Natalie Ramos, Alise Rangasammy, Chris Robinson, Amy Robinson, Maryilyn Rossetti, Iris Ruiz, Luz Serrano, Colette Slover, Jose Vega, Ymonne Wilson, Ben Hurley, Klaudia Lobeska, and Kelanda Santos

1.      Welcome and Introductions
a.      Leadership Updates – Mollie Greenwood
a.      Mollies says DHMAS had discussed their community support program.
1.      Mollie says the conversation was about the community support program help cover the gap for the CABHI program closing in the fall.
2.      Mollies says it may not cover all of the gaps.
b.      Crane says CAN Leadership is looking for a new chair for CAN Leadership

a. HA - An outreach worker will be connected to this household.
b. Anonymomus Client - Journey Home will reiterate that until we know information about current homelessness, this household cannot be determined as eligible for homeless programs.
c. SF - Klaudia will work with CRMHC to get more information about this household.

3.      Coordinated Exit:
a.      Recently Housed - Lisa Quach
b.      Successful and Unsuccessful Exits from CAN Housing Programs (see p.3) – Mollie Greenwood
                                                    i.     Rapid Rehousing Success Rates Data – Amber Higgins
1.      Amber says served 601 households in GH CAN.
2.      Amber says we provided $103,000 for security deposit and the average assistance is $201,000.
3.      Amber says 90 percent of people who go into RRH are successful and only 1 percent of clients went back into homelessness.
c.      Disabling Condition Verification Attachment Forms – Lisa Quach
                                                    i.     Any households who receive Social Security or Veteran’s Disability, and who are using documentation from Social Security or the VA as the households disabling condition should continue to work on obtaining specific diagnosis information whenever possible.  The Disabling Condition form is sufficient to match a household to housing, but the majority of our housing programs are required to obtain information about what the specific disabling condition is before they can move forward with intake.
d.      Housing Matching Data – see p.2
e.      Domestic Violence Clients
     Sarah all the clients they took in this week at Marshall House were domestic violence situations. 60 percent of SAMH shelter has clients that have domestic violence situations. The clients are homeless due to domestic violence issues.
i.  Iris says their phone calls have increased and do not have space.
ii. Iris says an advocate from Interval House can go over to SAMH to work with the client to figure out a plan.
iii. Amber suggests a training on domestic violence.
iv. Iris says Interval House is over capacity.

4.      Coordinated Entry:
a.      Changes to Shelter Priority List - Steve Hurley
                                                    i.     Steve says Smartsheet training for shelter providers will be available on Thursday 6/29 from 9-10am and Friday 6/30 from 9-10 am at Journey Home.

5.      Announcements
a.      Hands On Hartford and a number of community partners are working on planning the Day of Sharing and Caring, and needs lots of help planning and pulling off the event.  If you’re interested in assisting, please contact swalker@handsonhartford.org
b.      Salvation Army is offering a Human Trafficking Training at Capitol Region Mental Health Center Thursday, 9/28 from 1-4 PM
c.      The time for the Rapid ReHousing Matching Meetings has changed- Rapid ReHousing matching will now begin at 1:15 PM and go until 2:45 PM.






 [MG1]Mollie to add case notes