GH CAN Operations 8/9/17

Greater Hartford Coordinated Access Network

Operations Agenda

Wednesday, September 6^th, 2017

Attended: Manuel Cadena (Catholic Charities), Anita Cordero (ImmaCare), Stephanie Corbin (Mercy), Rochelle Currie (The Connection), Angel Fernandez (The Open Hearth), Mollie Greenwood (Journey Home), Steve Hurley (Journey Home),  Je’Naya King (CHR), Klaudia Lobeska (CRT East Hartford), Gerilyn Maciel (Salvation Army Marshall House), Kyren McCrorey (The Open Hearth)Malika Nelson (CHR), Heather Pilarcik (South Park Inn), Lisa Quach (Journey Home), Luz Serrano (ImmaCare), Rob Soderberg (CHR), Wendy Walker (McKinney), Tanesha Shuler (My Sisters’ Place), and Rika Racelis (Chrysalis)

1.      Welcome and Introductions

a.      Leadership Updates – Mollie Greenwood

a.      Mollie says that the city has found a location for a warming center. The city has not put out a proposal for funding for the warming center.

b.      Mollies says CAN leadership has decided to have standing meetings on Mondays at 3pm of planning out the Cold Weather Protocol Process.

c.      Mollies says the rally for Non Profit providers at The Capitol tomorrow and is from 10:30 to noon.

d.      Mollie says there were no families that were matched to family PSH due to case managers believing families did not need PSH.

e.      Mollie says CAN leadership looking at scattered site to change to individual PSH instead

f.       Mollie says the Veteran committee met last week and plan to schedule another time to meet soon.

2.      Case Conferences – Fred Faulkner

a.      No case conferences were brought up at this meeting.

3.      Coordinated Entry:

a.      Shelter Waitlist Process Changes – Steve Hurley

                                                    i.     Training Times

a.      Steve says Smartsheet training is available on Thursday 9/7 from 4pm-5m at 76 Pliny Street at My Sister’s Place.

b.      Steve says the new policy and procedures for the shelter waitlist on Smartsheet will be in effect starting Monday, September 11^th.

4.      Coordinated Exit:

a.      Recently Housed – Lisa Quach

b.      Housing Data – see pg.2

c.      Rapid ReHousing Meeting Changes: Progressive Engagement Training

-RRH Training will be on 9/13 at 1pm at 76 Pliny Street at My Sister’s Place.

5.      CAN Survey Raffle Winner Drawing

6.      Announcements

a.      Hands On Hartford and a number of community partners are working on planning the Day of Sharing and Caring, and needs lots of help planning and pulling off this event. If you’re interested in assisting, please contact swalker@handsonhartford.org. The event will take place on 11/2/17

b.      Salvation Army is offering an Anti-Human Trafficking Training at Capitol Region Mental Health Center on Tuesday, 9/26 from 1 – 4PM. Register for training with Cat Damato at damatoc@crtct.org.

c.      Security Deposit Guarantee Program is only available for chronically homeless clients at this time.

GH CAN Operations 8/23/17

Greater Hartford Coordinated Access Network

Operations Agenda

Wednesday, August 23^rd, 2017

Attended: Janet Bermudez (Hands On Hartford), Manuel Cadena (Catholic Charities), Maribet Carrion (Community Health Network), Anita Cordero-Doers (ImmaCare), Roger Clark (ImmaCare), Stephanie Corbin (Mercy Housing), Tylon Crump (CRT, SSVF), Catherine Damato (CRT, Hartford Sub-COC), Angel Fernandez (The Open Hearth), Amber Higgins (CHR), Klaudia Lobeska (CRT, EHFS), Gerilyn Maciel (Salvation Army Marshall House), Andre McGuire (CRT, McKinney), Malika Nelson (CHR, PATH), Maureen Perez (CRT, McKinney), Heather Pilarcik (South Park Inn), Jose Vega (CRT, McKinney), Wendy Walker (CRT, McKinney), Ymonne Wilson (CRT, Supportive Housing), Greg Han (Journey Home), and Tanesha Shuler (My Sisters' Place)

1.      Welcome and Introductions

a.      Leadership Updates – Mollie Greenwood

a)      Sub COC went through 65 funding scenarios. CT BOS voted on was that

b)     Cat says in the plan application all programs in the GH CAN will be protected.

c)      Mollie says CT BOS wants to put more money into permanent supportive housing.

d)     Mollie says CAN Leadership has proposed changes in shelter entry process and Smartsheet process.

2.      Case Conferences – Fred Faulkner

a.      JD44538

a)      No case conferencing today.

3.      Coordinated Exit:

a.      Recently Housed

a)      Mollie says 7 people were housed this past week.

b.      DMHAS/DOH Policies on Refusers – Mollie Greenwood

a)      Mollie says people who have been refusing housing will be tracked more accurately in HMIS. Therefore, statewide CAN can understand the number of clients are refusing housing and how big of an issue it is in our state and to figure out a plan of to get these are refusing to get housed.

b)     Mollie says outreach workers will be keeping track in HMIS as the number of attempts they are offer housing to the client.

c)      Mollie says the final version of this draft will be made soon.

4.      Coordinated Entry:

a.      Shelter Waitlist Cleanup – Steve Hurley

a)      Steve says before starting the Smartsheet cleanup there were 213 men and after there was 127 men on the waitlist. Before the cleanup there was 320 women and after there was 156 left on the wait list. Before the cleanup there were 132 families on the waiting list and after there was 85 families.

b)     Mollie says CAN Leadership has suggested using Smartsheet and working with outreach workers and diversion center to direct clients to shelters.

c)      Mollie says the proposal is Smartsheet will be the backup and have the Diversion staff look at the waitlist if clients show back up at Diversion Center.

d)     Mollie says the proposal is when to know when Diversion Center knows a shelter bed is available each shelter will call Diversion Center to let them the number of beds that are open for each shelter.

e)     Steph says this is important for the clients at the Diversion Center who present they are outside and are vulnerable from being outside.

f)       Mollie says outreach workers can call shelters to let them know if they are with a client outside they can contact the shelter to give them a bed.

g)      Rochelle says it would be good if her staff at The Connection can refer clients to the Diversion Center if they have a client at their CAN appointment and are unsheltered.

a)      Jose asks if there is anyone who adding clients to the shelter waitlist during the weekends.

1.      Matt says no.

b)     Mollie says there will be a meeting on Friday at Journey Home at 9 am for any shelters to talk about any concerns about this new pilot for the shelter waitlist.

c)      Stephanie says the diversion center is proposed once a week for the Diversion staff to make phone calls once a week on the shelter waitlist to help keep it accurate.

d)     Wendy asks about being able to keep shelters beds available still for clients who have been staying there for a long time, but the client is currently in the hospital.

1.      Stephanie says she proposes a google doc for shelters to update every day to indicate how many shelter beds are available at each shelter.

e)     Tylon asks what will be on the google doc?

1.      Mollie says they will use the google doc that was used about three years ago.

f)       Stephanie proposes that shelters can email her about the bed availability.

g)      Matt asks would it be an issue to be able to answer the phone if Diversion Center calls to get a client a bed at their shelter?

h)     Angel says no staff are in the shelter from 7am-3pm 7 days a week.

i)       Stephanie says Diversion Staff will have to work on how to determine if a client is actually unsheltered. The biggest priority is for clients who are unsheltered and have no phones.

5.      Announcements

a.      Hands On Hartford and a number of community partners are working on planning the Day of Sharing and Caring, and needs lots of help planning and pulling off the event.  If you’re interested in assisting, please contact swalker@handsonhartford.org.  The event will take place on 11/2/17

b.      Salvation Army is offering an Anti-Human Trafficking Training at Capitol Region Mental Health Center Tuesday, 9/26 from 1-4 PM.  Register for training with Cat Damato at damatoc@crtct.org

Logisiticare has changed their process for reserving medical cabs, and requests can now be made online.  In order to set up online scheduling, each site must have a designated system administrator.  See 

Greater Hartford Sub-COC/ GH CAN Leadership 8/23/17

Hartford sub-CoC Advisory Board

Agenda

August 23, 2017 at 1:00 pm

Next Meeting: September 20, 2017 at 1:00 pm

1.    CT HMIS – Steering Committee Report – Crane Cesario

·        Due to a large number of members being away, The HMIS SC meeting that was to be held on 8/11 was cancelled.

·        It has been discussed that the CAN ROI is too broad, and needs a specific focus. Further discussion is needed.

2.    CT BOS Steering Committee Items and Discussion

§  2017 NOFA Planning

o   CT BOS renewal application reviews and feedback will be provided on a rolling basis - no later than August 25^th. The final deadline to submit renewal applications in esnaps is August  31^st

o   Discussion of 100% Dedicated and DedicatedPLUS beds

·        CT BOS has been following a 100% Dedicated protocol (meaning all new turnover is dedicated to CH) and will include this in the NOFA application.

·        Opening Doors Fairfield County has chosen to follow DedicatedPLUS

o  Allocation of Bonus between RRH and PSH – Total Available: $2,004,805                 

o  Ranking Strategies

·        At the last CT BOS meeting on 8/18, 10 ranking strategies were presented to the Steering Committee for review.

·        Historically, CT BOS CoC has ranked projects using a combination of performance evaluation scores, model type and the best mathematical scoring advantage to maximize funds received by the CoC. 

·        Reallocated projects and HMIS have historically been placed in Tier 1 to ensure funding.  Bonus projects have been ranked at the bottom of Tier 2, though these projects usually receive funding as well, as CT BOS historically scores well on their application.

·        Funding for the last Transitional Housing program  in CT BOS will be reallocated to support CAN infrastructure, and can cover the cost of 211 for the next year, if necessary.

Important Dates to Remember: Training on Identifying and Understanding Victims of Human Trafficking will be offered at Capitol Region Mental Health Center on Tuesday, September 26th from 1 to 4 PM. GH CAN Leadership Items At last week's GH CAN Operations Committee Meeting, staff from multiple agencies expressed concerns that shelter beds were being left unfilled at a number of shelters, and that shelters were often making many calls through the waiting list, but were left with vacancies as a result of no-shows.  At the same time, our shelter waitlist seemed to indicate hundreds of individuals who were staying in a place not meant for human habitation who were unable to access shelter.  At the same time, the Diversion Center often has folks in front of them, reporting being currently unsheltered, who are not ever making it to shelter.  Barriers like not having a phone, or not getting a call from shelters immediately may be causing many of the issues shelter staff are reporting.  Shelter staff have a strong desire to make some changes before cold weather season begins. Leadership proposed a two-fold solution.  One change is that all shelters should begin sharing information about vacancies they have in one central location.  Another change will be that shelters will have the discretion to accept referrals directly from a list of outreach workers, or from the Diversion Center directly, when the Diversion Center identifies someone who is staying outside.  This plan will be presented to the upcoming Operations Committee.