GH CAN Operations 8/23/17

Greater Hartford Coordinated Access Network

Operations Agenda

Wednesday, August 23^rd, 2017

Attended: Janet Bermudez (Hands On Hartford), Manuel Cadena (Catholic Charities), Maribet Carrion (Community Health Network), Anita Cordero-Doers (ImmaCare), Roger Clark (ImmaCare), Stephanie Corbin (Mercy Housing), Tylon Crump (CRT, SSVF), Catherine Damato (CRT, Hartford Sub-COC), Angel Fernandez (The Open Hearth), Amber Higgins (CHR), Klaudia Lobeska (CRT, EHFS), Gerilyn Maciel (Salvation Army Marshall House), Andre McGuire (CRT, McKinney), Malika Nelson (CHR, PATH), Maureen Perez (CRT, McKinney), Heather Pilarcik (South Park Inn), Jose Vega (CRT, McKinney), Wendy Walker (CRT, McKinney), Ymonne Wilson (CRT, Supportive Housing), Greg Han (Journey Home), and Tanesha Shuler (My Sisters' Place)

1.      Welcome and Introductions

a.      Leadership Updates – Mollie Greenwood

a)      Sub COC went through 65 funding scenarios. CT BOS voted on was that

b)     Cat says in the plan application all programs in the GH CAN will be protected.

c)      Mollie says CT BOS wants to put more money into permanent supportive housing.

d)     Mollie says CAN Leadership has proposed changes in shelter entry process and Smartsheet process.

2.      Case Conferences – Fred Faulkner

a.      JD44538

a)      No case conferencing today.

3.      Coordinated Exit:

a.      Recently Housed

a)      Mollie says 7 people were housed this past week.

b.      DMHAS/DOH Policies on Refusers – Mollie Greenwood

a)      Mollie says people who have been refusing housing will be tracked more accurately in HMIS. Therefore, statewide CAN can understand the number of clients are refusing housing and how big of an issue it is in our state and to figure out a plan of to get these are refusing to get housed.

b)     Mollie says outreach workers will be keeping track in HMIS as the number of attempts they are offer housing to the client.

c)      Mollie says the final version of this draft will be made soon.

4.      Coordinated Entry:

a.      Shelter Waitlist Cleanup – Steve Hurley

a)      Steve says before starting the Smartsheet cleanup there were 213 men and after there was 127 men on the waitlist. Before the cleanup there was 320 women and after there was 156 left on the wait list. Before the cleanup there were 132 families on the waiting list and after there was 85 families.

b)     Mollie says CAN Leadership has suggested using Smartsheet and working with outreach workers and diversion center to direct clients to shelters.

c)      Mollie says the proposal is Smartsheet will be the backup and have the Diversion staff look at the waitlist if clients show back up at Diversion Center.

d)     Mollie says the proposal is when to know when Diversion Center knows a shelter bed is available each shelter will call Diversion Center to let them the number of beds that are open for each shelter.

e)     Steph says this is important for the clients at the Diversion Center who present they are outside and are vulnerable from being outside.

f)       Mollie says outreach workers can call shelters to let them know if they are with a client outside they can contact the shelter to give them a bed.

g)      Rochelle says it would be good if her staff at The Connection can refer clients to the Diversion Center if they have a client at their CAN appointment and are unsheltered.

a)      Jose asks if there is anyone who adding clients to the shelter waitlist during the weekends.

1.      Matt says no.

b)     Mollie says there will be a meeting on Friday at Journey Home at 9 am for any shelters to talk about any concerns about this new pilot for the shelter waitlist.

c)      Stephanie says the diversion center is proposed once a week for the Diversion staff to make phone calls once a week on the shelter waitlist to help keep it accurate.

d)     Wendy asks about being able to keep shelters beds available still for clients who have been staying there for a long time, but the client is currently in the hospital.

1.      Stephanie says she proposes a google doc for shelters to update every day to indicate how many shelter beds are available at each shelter.

e)     Tylon asks what will be on the google doc?

1.      Mollie says they will use the google doc that was used about three years ago.

f)       Stephanie proposes that shelters can email her about the bed availability.

g)      Matt asks would it be an issue to be able to answer the phone if Diversion Center calls to get a client a bed at their shelter?

h)     Angel says no staff are in the shelter from 7am-3pm 7 days a week.

i)       Stephanie says Diversion Staff will have to work on how to determine if a client is actually unsheltered. The biggest priority is for clients who are unsheltered and have no phones.

5.      Announcements

a.      Hands On Hartford and a number of community partners are working on planning the Day of Sharing and Caring, and needs lots of help planning and pulling off the event.  If you’re interested in assisting, please contact swalker@handsonhartford.org.  The event will take place on 11/2/17

b.      Salvation Army is offering an Anti-Human Trafficking Training at Capitol Region Mental Health Center Tuesday, 9/26 from 1-4 PM.  Register for training with Cat Damato at damatoc@crtct.org

Logisiticare has changed their process for reserving medical cabs, and requests can now be made online.  In order to set up online scheduling, each site must have a designated system administrator.  See